VIP Host

Chinook Winds Casino Resort; Lincoln City (OR); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Chinook Winds Casino Resort in Lincoln City, Oregon, is seeking a Host/Guest Relations professional to manage VIP players, enroll members in the Winners Circle, and drive repeat visits through personalized offers and concierge-style service.

You will coordinate promotions, events, and tournaments, maintain the host CRM, and provide accurate information about local attractions, while upholding confidentiality and compliance in a busy gaming environment.

Qualifications

• Must have excellent communication skills, both written and spoken.
• Strong customer service orientation with a focus on VIP guests.
• Ability to make decisions and handle multiple tasks in a fast-paced environment.
• Attention to detail and accuracy in guest interactions and records.

Responsabilités

• Act as an ambassador for the casino, maintaining a professional image.
• Encourage new memberships and repeat trips with VIP focus.
• Monitor player activity and promote play via various channels.
• Provide complimentary services from the rewards program and manage guest preferences.

Connaissances

Communication

Customer service

Decision making

Detail orientation

Interpersonal

Self-starter

Formation

High School Diploma or GED

Outils

MS Office

CRM/Oasis

Host CRM

Description du poste

Description

Position Summary

Responsible for acquisition, retention, growth, and reactivation of players. Utilizes relationship building, property amenities, events, and player offers to generate revenue by creating additional trips. Acts as an ambassador of the Winner's Circle encouraging enrollment within the club and provides complementary services to entice continued gaming. Assists in the implementation of promotions, special events, tournaments, parties, and other duties as needed.

Essential Functions

• Act as an ambassador for the casino and displays a professional manner at all times.
• Encourage new membership to the Winners Circle and repeat trips with a focus on VIP players.
• Monitor player activity and promote play with the appropriate action (I.e., in person contact, email, letter, phone call, etc.) in a timely manner.
• Provide complimentary services from the player tracking reward system and fully understand the reward program, group tracking, player evaluation and complimentary provisions.
• Prepares guest confirmations of reservations or cancellations using current offers or complimentaries.
• Updates the Host CRM database with communications and preferences.
• Assist with the planning and implementation of assigned parties, promotions, special events, tournaments, and off-property events.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Assists with events to include ushering, setup, breakdown, and item distribution.
• Handle guest confrontations and complaints in a professional manner.
• Able to reach individual and departmental sales goals.
• Knows the layout and amenities of all guestrooms including special features, locations, etc.
• Be well versed and up to date on all events and promotions and able to answer guest questions.
• Provide information regarding local area tourist spots, attractions, restaurants, and services. Provide accurate directions to destinations.
• Coordinate delivery of amenities, floral orders and other specialty requests by Executive Hosts or Management.
• Ensure the Elite room is maintained in a presentable manner and stocked appropriately.
• Adhere to confidentiality policy of Chinook Winds Casino.
• Ensure full compliance with departmental and company Internal Controls, policies, procedures, and regulations.
• Other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Customer Orientated- Ability to take care of the customers' needs while following company procedures.

Decision Making - Ability to make critical decisions while following company procedures.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Interpersonal-Ability to multi-task, set priorities and utilize the available time to organize and complete work within given guidelines.

Ability to maintain a high level of accuracy.

Must be a self-starter, highly motivated, and able to work in a fast-paced environment.

Must be willing to work flexible hours including weekends, evenings and holidays.

Education

High School Diploma or G.E.D.

Experience

Two years of experience in Gaming or Hospitality in a high-volume guest service area.

One year of experience in Player's Club or other equivalent experience required.

Computer Skills

Proficient in using Microsoft Office Applications to include Word, Excel, and Outlook.

CRM or Oasis Player Rating System preferred.

Host CRM experience preferred.

Certificates & Licenses

Must have a valid Oregon Driver's License.

Must obtain a Siletz Tribal Gaming License.

Must obtain OR Food Handlers Permit within 30 days of employment.

Must obtain OLCC Alcohol Service Permit within 30 days of employment.

Must obtain a CWCR VIP Card within 30 days of employment.

Other Requirements

Must be able to travel occasionally.

Physical Demands

• Stand Frequently
• Walk Frequently
• Sit Constantly
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder
• Climb Not Applicable
• Crawl Occasionally
• Squat or kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.