VIP Rewards Club Host

Ko-Kwel Casino Resort; Medford (OR); On-site; USD 19,000 - 28,000; Full time

Job summary

Ko-Kwel Casino Resort on Oregon's southern coast is seeking a Guest Services/Rewards Club Associate to greet guests, register new players, and share point balances and offers. You will support club promotions and handle redemptions while ensuring privacy of member data.

The role requires strong communication, a friendly demeanor, and the ability to work weekends and evenings in a busy casino environment. Training provided and a team-focused culture is emphasized.

Qualifications

• Excellent interpersonal, problem solving and customer service skills.
• Must be 21 years of age or older.
• Ability to pass and remain in compliance with background checks and drug-free workplace policies.

Responsibilities

• Be the smiling face and energetic force behind our casino players' club.
• Redeems points and prints redemption certificates for members as requested.
• Cheerfully greet and provide excellent guest service to Ko-Kwel Casino Resort guests, including answering questions and directing guests to events and areas.
• Maintains confidentiality and discretion in all areas, including trade secrets and customer information files.
• Must be knowledgeable on all promotional events and daily activities at Ko-Kwel Casino Resort properties.
• Database entry for Ko-Kwel Rewards Club members, including creating Player's Club cards.

Skills

Interpersonal skills

Customer service

Oral communication

Problem solving

Education

HS Diploma or GED

Job description

Ko-Kwel Casino Resort on Oregon's southern coast is seeking a Guest Services/Rewards Club Associate to greet guests, register new players, and share point balances and offers. You will support club promotions and handle redemptions while ensuring privacy of member data.

The role requires strong communication, a friendly demeanor, and the ability to work weekends and evenings in a busy casino environment. Training provided and a team-focused culture is emphasized.