VIP Casino Host & Guest Experience Lead

Rivers Casino; Portsmouth (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Rivers Casino Portsmouth is seeking a Casino Host to develop VIP players by betting activity and loyalty. Reporting to the Director of Casino Marketing, you will acquire new guests and nurture existing ones through calls, emails, texts, and exclusive events.

You will manage player programs, coordinate events from concept to delivery, and maintain discretion and professionalism on the gaming floor. Evening shifts and a base salary with bonus are included.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to work in a fast-paced casino environment with discretion.
• Experience in customer service and guest relations is preferred.

Responsibilities

• Manage assigned VIP players, focusing on acquisition and retention.
• Coordinate and deliver hosted events from concept to completion.
• Maintain confidentiality and professional guest service at all times.

Skills

Interpersonal communication

Professional demeanor

Stress tolerance

Prioritization and planning

English proficiency

Education

High School diploma or equivalent

Bachelor degree preferred

Job description

Rivers Casino Portsmouth is seeking a Casino Host to develop VIP players by betting activity and loyalty. Reporting to the Director of Casino Marketing, you will acquire new guests and nurture existing ones through calls, emails, texts, and exclusive events.

You will manage player programs, coordinate events from concept to delivery, and maintain discretion and professionalism on the gaming floor. Evening shifts and a base salary with bonus are included.