VIP Guest Relations & Revenue Strategist

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

ilani Cowlitz Tribal Gaming Authority is seeking a VIP Guest Relations Host to develop relationships with preferred guests, drive loyalty, and support revenue goals. The role emphasizes exceptional customer service and personalized, discreet hospitality.

You will manage a book of about 400 VIP guests, coordinate events, and collaborate with marketing to stimulate guest engagement on-site at ilani in Ridgefield, WA.

Qualifications

• Associate degree with hospitality experience or related casino/guest service background.
• Experience as a casino host or high-volume hospitality/customer service environment.
• Excellent interpersonal and communication skills.
• Ability to work various shifts, holidays, and in smoking environment.

Responsibilities

• Promotes superior guest service, addressing guest needs and problems.
• Identify high-value guests and build relationships through personalized service.
• Manage a book of ~400 VIP guests using available technology.
• Organize and host events for preferred guests.
• Meet and greet preferred guests on property and support marketing efforts.
• Strive to meet or exceed personal revenue targets.

Skills

Customer service

Sales

Relationship building

Communication

Problem solving

Teamwork

Driver's license

Education

Associate degree

Tools

BI tools

Job description

ilani Cowlitz Tribal Gaming Authority is seeking a VIP Guest Relations Host to develop relationships with preferred guests, drive loyalty, and support revenue goals. The role emphasizes exceptional customer service and personalized, discreet hospitality.

You will manage a book of about 400 VIP guests, coordinate events, and collaborate with marketing to stimulate guest engagement on-site at ilani in Ridgefield, WA.