VIP Casino Host & Guest Loyalty Advocate

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free Medical/Dental/Vision

Paid Time Off & Floating holidays

401(K) Retirement Program (match up to

Tuition Reimbursement

Team Member Assistance Program

Job summary

Nisqually Red Wind Casino in Olympia, WA is seeking a Casino Host to build strong relationships with valued players, identify new clientele, and tailor incentives to enhance guest experiences and loyalty. This role emphasizes proactive engagement, hospitality, and professionalism to drive repeat business.

The Host collaborates with marketing, player development, and operations to promote loyalty programs and coordinate special events, contributing to guest retention and revenue growth.

Qualifications

• High school diploma or GED.
• Minimum 2 years casino experience or 3 years outside sales with a proven record of growing a client portfolio.
• Excellent interpersonal and sales skills to engage a diverse guest base.
• Proficiency with computer systems and CRM databases.
• Experience planning, organizing, and managing events.
• Clear communication to groups or via public address systems.
• Valid Driver’s License and clean driving record.
• Ability to drive guests to offsite events in the NRWC vehicle.
• Strong guest service, problem-solving, and self-motivated sales mindset.
• Good decision-making and sound judgement.

Responsibilities

• Deliver exceptional guest service aligned with Service First for internal and external guests.
• Engage VIP guests to build and maintain loyalty.
• Leverage programs and tools to increase loyalty and visitation among targeted players.
• Maintain regular communication with targeted guests via phone, email, and mail.
• Maintain a visible presence on the casino floor with your portfolio.
• Plan and host events, including budgeting and follow-up reporting.
• Promote casino offerings and Loyalty Program benefits.
• Have broad knowledge of all games throughout the casino.
• Complete all paperwork and departmental logs accurately and timely.
• Attend required meetings and training.
• Represent Casino at on-site and off-site events.
• Educate guests on current promotions to drive engagement and visitation.
• Maintain confidentiality of guest and casino information.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Interpersonal skills

CRM experience

Event planning

Communication

Driver's license

Education

High school diploma or GED

Tools

CRM systems

Job description

Nisqually Red Wind Casino in Olympia, WA is seeking a Casino Host to build strong relationships with valued players, identify new clientele, and tailor incentives to enhance guest experiences and loyalty. This role emphasizes proactive engagement, hospitality, and professionalism to drive repeat business.

The Host collaborates with marketing, player development, and operations to promote loyalty programs and coordinate special events, contributing to guest retention and revenue growth.