Elite Patient Access & Scheduling Concierge

Trinity Health; Langhorne (Bucks County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Education assistance

Onsite parking

Job summary

Trinity Health MidAtlantic is seeking a Scheduling Specialist Concierge to serve as the primary voice for concierge and access requests across sites. Responsibilities include scheduling, registration, insurance verification, and resolving escalated billing issues within a busy health system.

The role requires strong communication across departments, ability to manage high-priority referrals, and collaborative problem-solving to optimize care delivery in a multi-site environment.

Qualifications

• High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Responsibilities

• Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.
• Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.
• Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.
• Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.
• Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.
• Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Skills

Scheduling & patient access experience

Education

Associates Degree (preferred)

Tools

Patient Registration/Patient Accounting systems

Job description

Trinity Health MidAtlantic is seeking a Scheduling Specialist Concierge to serve as the primary voice for concierge and access requests across sites. Responsibilities include scheduling, registration, insurance verification, and resolving escalated billing issues within a busy health system.

The role requires strong communication across departments, ability to manage high-priority referrals, and collaborative problem-solving to optimize care delivery in a multi-site environment.