Patient Access Concierge - Welcoming Scheduling Expert

Great River Health Systems; United States; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay

Matching retirement programs

Health plan

Dental plan

Vision plan

HSA/FSA

Employee discounts

Long-Term Disability

Life and AD&D

PTO

Education Assistance

Employee Assistance Program

Referral bonus

Meal discounts

Parental leave

Service recognition

Voluntary plans

Job summary

Great River Health Systems seeks a Patient Access Associate to greet patients and visitors, register patients, schedule appointments, and coordinate with clinical teams. You will verify insurance details, obtain authorizations, process payments, and maintain confidential patient records in a fast-paced environment.

Strong communication, multitasking, and HIPAA compliance are essential, with a focus on delivering exceptional customer service and smooth patient flow.

Qualifications

• H.S. Diploma or GED preferred.
• Less than 1 year in healthcare preferred.
• Proficiency with EMR systems and scheduling software.
• Excellent verbal and written communication skills.
• Strong customer service and multitasking abilities.
• HIPAA knowledge and insurance verification understanding.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Register patients accurately and collect required information.
• Schedule appointments and coord with clinical teams.
• Verify insurance details and obtain prior authorizations.
• Collect co-pays and process payments timely.
• Maintain patient records and ensure data privacy.
• Handle calls, relay messages, and coordinate with staff.
• Educate patients on procedures and resources.

Job description

Great River Health Systems seeks a Patient Access Associate to greet patients and visitors, register patients, schedule appointments, and coordinate with clinical teams. You will verify insurance details, obtain authorizations, process payments, and maintain confidential patient records in a fast-paced environment.

Strong communication, multitasking, and HIPAA compliance are essential, with a focus on delivering exceptional customer service and smooth patient flow.