Scheduling Specialist Concierge - Day Shift

St. Mary Medical Center, Langhorne, PA; Langhorne (Bucks County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Free onsite parking

Flexible schedules

Retirement savings program

Referral rewards program

Job summary

St. Mary Medical Center in Langhorne, PA, is seeking a Scheduling Specialist Concierge to serve as the primary voice for concierge and access requests, coordinating multiple clinical services, scheduling, registration, and insurance verification.

The role requires 2–5 years of scheduling/patient access experience, HFMA CRCR or NAHAM CHAA within one year, and proficiency with patient registration systems; local travel within THMA region may be required.

Qualifications

• High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Responsibilities

• Serve as the primary voice of Trinity Health MidAtlantic for concierge and access requests.
• Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.
• Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.
• Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.
• Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.
• Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Skills

Communication

Customer Service

Scheduling

Education

High School Diploma

Associates Degree (preferred)

HFMA CRCR

NAHAM CHAA

Tools

Patient Registration/Patient Accounting systems

Job description

Employment Type: Full time

Shift: Day Shift

Job Title: Scheduling Specialist Concierge

Employment Type: Full Time

Shift: 40hrs/wk, Monday-Friday 7:30am-4pm w/ option to flex schedule per community events/business need.

Location & Travel: Must be local and willing to commute within the Trinity Health Mid-Atlantic region. Travel required between sites such as SMMC, NAC, community events, etc.

Primary Address: 120 Pheasant Run, Newtown, PA 18940

• Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.

• Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.

• Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.

• Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.

• Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.

• Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Minimum Qualifications

• High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.

• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Additional Qualifications (nice to have)

• Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.

• Experience in complex facility based ancillary testing across multiple facilities/states.

• Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Position Highlights

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.

• Work/Life balance with flexible schedules.

• Retirement Savings Program

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

St. Mary Medical Centeris a beautiful 53-acrestate-of-the-artfacilitycomprisedof more than 700 physicians,nearly 3,000colleagues, and 1,100 volunteers committed to providing quality care delivered with compassion and respect.St. Mary attracts top doctors, introducescutting-edgetechnologiesand implements advanced procedures to meet the healthcare needs of the people it serves, including thenearly630,000residentsof Bucks County.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.