Healthcare Scheduling Concierge: Access & Referrals Lead

St. Mary Medical Center, Langhorne, PA; Langhorne (Bucks County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Free onsite parking

Flexible schedules

Retirement savings program

Referral rewards program

Job summary

St. Mary Medical Center in Langhorne, PA, is seeking a Scheduling Specialist Concierge to serve as the primary voice for concierge and access requests, coordinating multiple clinical services, scheduling, registration, and insurance verification.

The role requires 2–5 years of scheduling/patient access experience, HFMA CRCR or NAHAM CHAA within one year, and proficiency with patient registration systems; local travel within THMA region may be required.

Qualifications

• High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Responsibilities

• Serve as the primary voice of Trinity Health MidAtlantic for concierge and access requests.
• Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.
• Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.
• Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.
• Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.
• Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Skills

Communication

Customer Service

Scheduling

Education

High School Diploma

Associates Degree (preferred)

HFMA CRCR

NAHAM CHAA

Tools

Patient Registration/Patient Accounting systems

Job description

St. Mary Medical Center in Langhorne, PA, is seeking a Scheduling Specialist Concierge to serve as the primary voice for concierge and access requests, coordinating multiple clinical services, scheduling, registration, and insurance verification.

The role requires 2–5 years of scheduling/patient access experience, HFMA CRCR or NAHAM CHAA within one year, and proficiency with patient registration systems; local travel within THMA region may be required.