Elite OEM Account Manager - White-Glove Service

ABB; Mebane (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance options

401k Savings Plan

Employee Stock Acquisition Plan

Paid time off and holidays

Job summary

A global leader in industrial technology is seeking a Customer Service Manager in Mebane, NC. You will lead the sales operations team, ensuring exceptional customer experiences from inquiry through delivery. This role requires at least 8 years of experience in manufacturing and project management, with a focus on operational excellence. Strong leadership and communication skills are essential, along with the ability to develop effective customer service strategies. Candidates must have a Bachelor's degree and a commitment to driving customer satisfaction.

Qualifications

• 8+ years of experience in manufacturing, project management, and planning.
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.

Responsibilities

• Manage a team overseeing the customer journey.
• Lead execution of high-volume accounts.
• Develop customer service strategies for operational excellence.
• Communicate effectively with stakeholders.

Skills

Leadership

Customer service strategies

Operational excellence

Communication

Education

Bachelor’s degree in Business Administration or Engineering

Tools

SAP

Excel

PowerPoint

PowerBI

Job description

A global leader in industrial technology is seeking a Customer Service Manager in Mebane, NC. You will lead the sales operations team, ensuring exceptional customer experiences from inquiry through delivery. This role requires at least 8 years of experience in manufacturing and project management, with a focus on operational excellence. Strong leadership and communication skills are essential, along with the ability to develop effective customer service strategies. Candidates must have a Bachelor's degree and a commitment to driving customer satisfaction.