Elite Med Spa Client Concierge - Front Desk

It's A Secret Med Spa; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

It’s A Secret Med Spa is seeking a confident, driven Client Concierge to join our team. You will warmly greet clients in person and by phone, educate them about our services, and ensure a seamless, friendly experience from check-in to checkout. Maintain a clean, professional environment and support providers and managers with scheduling.

Strong communication, multitasking, and HIPAA privacy are essential. Weekend availability and prior customer service or med spa exposure are preferred.

Qualifications

• Previous customer service experience (1 year).
• Flexible schedule with weekend work.
• Prior med spa or medical office experience preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• HIPAA confidentiality and patient privacy awareness.

Responsibilities

• Warmly greeting clients in person and over the phone.
• Manage front desk duties such as check-in/out, answering calls, greeting clients, overseeing inventory, and keeping supplies stocked.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Ensure POS system is managed effectively with all client appointment and employee information added.

Skills

Excellent communication

Verbal communication

Written communication

Team collaboration

Attentive to clients

Multitasking

Etiquette/professionalism

HIPAA confidentiality

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is seeking a confident, driven Client Concierge to join our team. You will warmly greet clients in person and by phone, educate them about our services, and ensure a seamless, friendly experience from check-in to checkout. Maintain a clean, professional environment and support providers and managers with scheduling.

Strong communication, multitasking, and HIPAA privacy are essential. Weekend availability and prior customer service or med spa exposure are preferred.