Client Concierge

It's A Secret Med Spa; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

Multiple health insurance plans

Employee discounts

401(k)

Tuition reimbursement

Referral bonus program

Job summary

It's A Secret Med Spa in Houston is looking for a Client Concierge to warmly greet clients and manage front desk activities. Applicants should have at least 1 year of customer service experience and possess excellent communication skills.

The role involves maintaining a clean environment, assisting with scheduling, and ensuring effective use of the POS system. A flexible schedule, including weekend availability, is required. This position also offers competitive salary and various employee benefits.

Qualifications

• Must have at least 1 year of previous customer service experience.
• Flexible availability is required, including weekends.
• Preferred experience in a med spa or medical office is a plus.

Responsibilities

• Greet clients warmly in person and over the phone.
• Manage front desk duties including patient check-in/out and inventory management.
• Maintain a clean and professional environment.
• Assist with client scheduling and appointment books.
• Comply with all company policies for streamlined processes.
• Ensure effective management of the POS system.

Skills

Customer service experience

Excellent communication skills

Flexible schedule

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high‑performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits Include

• Competitive base salary + commission
• PTO
• Multiple health insurance plans (including dental, vision, employer‑paid short‑term and long‑term disability)
• Employee discounts
• 401(k)
• Tuition reimbursement
• Referral bonus program

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills