Elite Luxury Concierge — Forbes 5★ Guest Experience

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Wynn Resorts, Limited in Las Vegas seeks a Concierge to deliver Forbes 5-Star service and proactively anticipate guest needs across dining, entertainment, transportation, shopping, spa and golf.

You will uphold Wynn standards, resolve guest issues with discretion, maintain cleanliness and safety, and build strong relationships with local venues to enhance guest experiences at the resort.

Qualifications

• Two years experience as a concierge at a luxury resort or residential property.
• Strong problem solving and decision-making skills.
• Outstanding organizational, interpersonal, and administrative skills with high attention to detail.
• Available to work all shifts and flex schedule based on business demands.
• Strong customer service skills and the ability to handle guest and operational issues calmly.

Responsibilities

• Provide Forbes 5 Star service and anticipate guest needs such as restaurant reservations, show tickets, transportation, shopping, spa and salon services, golf, and courier requests.
• Maintain Wynn standards of service and guest experience while promoting hotel facilities and services.
• Resolve guest issues within limits of authority and empowerment.
• Maintain a safe, clean, and confidential environment for guests and staff.
• Cultivate relationships with local venues to fulfill guest requests and enhance experiences.

Skills

Problem solving

Decision making

Organizational skills

Interpersonal skills

Administrative skills

Attention to detail

Communication skills

Teamwork

Education

High school diploma

Tools

ALICE

7Rooms

HotSOS

Archtics

Opera

Open Tee

MS Office

Job description

Wynn Resorts, Limited in Las Vegas seeks a Concierge to deliver Forbes 5-Star service and proactively anticipate guest needs across dining, entertainment, transportation, shopping, spa and golf.

You will uphold Wynn standards, resolve guest issues with discretion, maintain cleanliness and safety, and build strong relationships with local venues to enhance guest experiences at the resort.