VIP Front Desk & Concierge Coordinator

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 19,000 - 30,000; Part time

Job summary

Wynn Resorts is seeking a Tower Suites Front Desk Coordinator at the Las Vegas property to manage guest reservations and meet special requests while upholding Forbes 5-Star standards and Wynn values.

You will collaborate with multiple departments to ensure guest satisfaction, pre-block VIPs, monitor wait times, and assist with checkouts. A professional appearance and strong customer service are essential for success.

Qualifications

• Must have excellent English communication skills, both verbal and written.
• Strong customer service skills with guest-focused approach.
• Able to work as part of a team and handle high-pressure situations.
• Willing to work varied shifts including day, swing, and overnight as needed.
• Maintain confidentiality and professional appearance.

Responsibilities

• Promotes Forbes 5-Star standards and Wynn Core Values in guest interactions.
• Maintains Wynn service standards with guests and coworkers.
• Handles guest reservations, room readiness, and VIP requests.
• Coordinates with Engineering and Housekeeping on room status.
• Generates and analyzes reports.
• Supports Front Office management and other departments as needed.

Skills

English Proficiency

Customer Service

Team Player

Flexibility

Education

High School Diploma

Tools

Property Management System

Job description

Wynn Resorts is seeking a Tower Suites Front Desk Coordinator at the Las Vegas property to manage guest reservations and meet special requests while upholding Forbes 5-Star standards and Wynn values.

You will collaborate with multiple departments to ensure guest satisfaction, pre-block VIPs, monitor wait times, and assist with checkouts. A professional appearance and strong customer service are essential for success.