Elite Guest Experience Concierge

Four Seasons Hotels Ltd; Surfside (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Free accommodation at other Four Seasο

Dry cleaning for employee uniforms

Employee meals

Complimentary parking

Job summary

Four Seasons Hotels Ltd is seeking a Guest Experience Ambassador to join the Front Office team at The Surf Club in Surfside, FL. This role centers on delivering personalized service, anticipating guest needs, and maintaining the highest standards of luxury hospitality.

You will collaborate across departments and engage Elite guests to ensure memorable stays. Ideal candidates bring prior front desk experience in a luxury setting, strong organizational skills, and excellent communication.

Qualifications

• Experience in front desk or guest services in luxury hotels.
• Excellent organization and multi-tasking abilities.
• Strong communication and guest-relations skills.
• Ability to anticipate guest needs and deliver personalized service.

Responsibilities

• Anticipate arrivals and prepare for departures.
• Coordinate transportation requests.
• Communicate with all departments about guest stays and needs.
• Engage Elite guests and ensure high-level guest protocols.
• Seek opportunities to personalize stays and exceed expectations.

Skills

Front office experience

Luxury environment

Organization skills

Effective communication

Creative problem-solving

Job description

Four Seasons Hotels Ltd is seeking a Guest Experience Ambassador to join the Front Office team at The Surf Club in Surfside, FL. This role centers on delivering personalized service, anticipating guest needs, and maintaining the highest standards of luxury hospitality.

You will collaborate across departments and engage Elite guests to ensure memorable stays. Ideal candidates bring prior front desk experience in a luxury setting, strong organizational skills, and excellent communication.