Elite Fixed Operations Director — Large-Scale Service Leader

Hireology; Alpharetta, Northern (GA, KY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Angela Krause Ford Lincoln in Alpharetta, GA seeks an accomplished Fixed Operations Director to lead a high-volume Service and Parts operation with growth potential. This role requires a proven leader able to drive profitability, accountability, and operational excellence across multiple fixed operations teams.

The director will oversee Service, Parts, Mobile Service, Ford Pro Elite Commercial Service Center and overall profitability, partnering with dealership and corporate leadership to

Qualifications

• Proven Fixed Operations leadership in a franchised dealership
• Experience driving profitability and customer satisfaction
• Ability to develop and lead large teams and multi-site operations
• Strong financial management including budgeting and forecasting

Responsibilities

• Provide leadership and strategic direction for Service, Parts, Mobile Service and Commercial Service Center operations
• Drive improvements in profitability, productivity, efficiency, and customer satisfaction
• Build and maintain a culture focused on accountability, execution, development, and continuous improvement
• Recruit, develop, and retain top-performing managers, advisors, technicians, and parts personnel
• Lead monthly business reviews, budgeting, forecasting, and expense management
• Ensure compliance with OEM programs, warranty requirements, and operational standards
• Develop and execute long-term growth strategies to increase department profitability
• Partner with dealership and corporate leadership to meet objectives

Skills

Leadership

Strategic direction

Profitability optimization

Operational excellence

Budgeting & forecasting

People development

Job description

Angela Krause Ford Lincoln in Alpharetta, GA seeks an accomplished Fixed Operations Director to lead a high-volume Service and Parts operation with growth potential. This role requires a proven leader able to drive profitability, accountability, and operational excellence across multiple fixed operations teams.

The director will oversee Service, Parts, Mobile Service, Ford Pro Elite Commercial Service Center and overall profitability, partnering with dealership and corporate leadership to