Elite Emergency Communications Dispatcher

Obsolete Site; Rock Island (IL); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

Obsolete Site in the United States is seeking a qualified dispatcher to operate system interface equipment and coordinate emergency responses for police, fire, ambulance, and hazmat units. You will manage alarm prioritization, escalation procedures, and connect callers to appropriate personnel.

The role requires proficiency with E911, CAD, LMR and station alerting software, plus a strict rotating shift schedule, background check, and a valid driver’s license.

Qualifications

• One year of specialized experience including answering emergency and/or non-emergency calls.
• Dispatching emergency personnel according to priority level procedures.
• Operating dispatch software to log calls and prepare reports of activities.
• Must type at least 40 words per minute.
• Time in Grade requirements: 52 weeks of Federal service at next lower grade (GS-06).
• Requires a background investigation and a Secret Clearance.

Responsabilités

• Operate system interface computer equipment and manage alarms.
• Acknowledge or defer alarms and determine priority levels.
• Transfer callers to proper personnel or dispatch emergency units.
• Maintain telephone contact with caller during emergencies.
• Interrogate callers to determine problem and nature of call.
• Identify emergency nature and required response per local protocols.

Connaissances

Emergency dispatch

Typing 40 wpm

Dispatch software

Caller communication

Outils

E911 CAD system

LMR software

Station alerting software

Description du poste

Obsolete Site in the United States is seeking a qualified dispatcher to operate system interface equipment and coordinate emergency responses for police, fire, ambulance, and hazmat units. You will manage alarm prioritization, escalation procedures, and connect callers to appropriate personnel.

The role requires proficiency with E911, CAD, LMR and station alerting software, plus a strict rotating shift schedule, background check, and a valid driver’s license.