Critical EMS Dispatcher - 24/7 Public Safety Communications

County Emergency Communications; Montreal (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls from its dispatch center. You will gather critical information, determine response priorities, and coordinate EMS resources following approved protocols.

Role may require CPR and EMD certifications, background checks, and continuous adherence to medical oversight procedures. The position involves extended console work and rotating shifts as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMD certification preferred or required depending on vacancy.
• Willingness to undergo background screening and assessments.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication

Active listening

Multitasking

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

Tools

Computer-aided dispatch system

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls from its dispatch center. You will gather critical information, determine response priorities, and coordinate EMS resources following approved protocols.

Role may require CPR and EMD certifications, background checks, and continuous adherence to medical oversight procedures. The position involves extended console work and rotating shifts as needed.