Deskside Support

AXA Professionals; Duluth (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

AXA Professionals in Duluth, GA seeks an experienced Deskside Technician with 3+ years of hands-on field service in IT environments. You will provide end-user support, hardware/software troubleshooting, and IT asset management to ensure seamless operations in a corporate setting.

The role involves imaging and deploying devices, migrations to Windows 11, and collaboration with teams to maintain security and efficiency. Strong communication and professional presence are required.

Qualifications

• 3+ years corporate deskside support or equivalent experience.
• Experience with AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office / Office 365 suite (Word, Excel, Outlook).
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
• Experience with Windows 11 migrations.
• Experience with endpoint protection and encryption (BitLocker) support.
• Familiarity with using remote desktop support tools.
• High School Diploma or equivalent.

Responsibilities

• Provide technical leadership for projects.
• Provide Windows, software, and hardware support onsite in a corporate environment.
• Perform device imaging, configuration, and migration using approved tools and procedures, including SCCM and other deployment technologies.
• Follow and maintain PC Services build checklists.
• Deploy IT machines to end users.
• Assist with migrating users from old computers to new Windows 11 devices.
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment.
• Inventory management of IT assets including asset auditing.
• Troubleshoot VPN and VDI connectivity.
• Software, patches and updates installation using corporate distribution tools.
• Support interdepartmental moves, office changes, and workstation relocations.
• Follow appropriate KB articles and Best Business Practices.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non-technical audiences.
• Create and maintain technical documentation, support workstation moves and lifecycle projects, and assist with conference room, collaboration, and remote-access initiatives.
• Smart Hands remote support for offsite resolver groups.
• Assist with conference room and audio/visual equipment.
• Other duties as assigned.

Skills

Troubleshooting

End-user support

Communication

Adaptability

Education

High School Diploma

Tools

SCCM

Intune

Office 365

BitLocker

Remote Desktop

Job description

We seek an experienced Deskside Technician with 1+ years of hands‑on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end‑user support to provide seamless IT solutions in a corporate setting.

This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.

Job Description

• Provide technical leadership for projects
• Provide Windows, software, and hardware support, onsite in a corporate environment
• Perform device imaging, configuration, and migration using approved tools and procedures, including SCCM and other deployment technologies
• Follow and maintain PC Services build checklists
• Deploy IT machines to end users
• Assist with migrating users from old computers to new Windows 11 devices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Inventory management of IT assets including asset auditing
• Troubleshoot VPN and VDI connectivity
• Software, patches and updates installation using corporate distribution tools
• Support interdepartmental moves, office changes, and workstation relocations.
• Follow appropriate KB articles and Best Business Practices
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Create and maintain technical documentation, support workstation moves and lifecycle projects, and assist with conference room, collaboration, and remote-access initiatives.
• Smart Hands remote support for offsite resolver groups
• Assist with conference room and audio/visual equipment
• Other duties as assigned

Job Requirements:

Requirements

• +3 years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with Windows 11 migrations
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver"s license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check