Customer Care Specialist

R B PEST SOLUTIONS INC; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

An established industry player is looking for a Customer Care Specialist to enhance its customer experience. In this dynamic role, you will engage with customers, addressing their needs and ensuring satisfaction through effective communication and problem-solving. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills and a friendly demeanor. Join a team dedicated to providing top-notch service and support while enjoying a competitive salary and a range of benefits. This is a fantastic opportunity to grow your career in a supportive and engaging workplace.

Qualifications

• High school diploma or GED required.
• Previous customer service experience is preferred.

Responsibilities

• Provide exceptional customer service via calls and data entry.
• Resolve customer issues and maintain accurate records.

Skills

Customer Service

Verbal Communication

Active Listening

Time Management

Problem Solving

Education

High School Diploma/GED

Tools

Customer Management Software

Data Entry Systems

Job description

Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job Summary

We are seeking a Customer Care Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Provide exceptional customer service via inbound and outbound calls

Perform data entry tasks accurately and efficiently

Analyze customer inquiries and provide appropriate solutions

Generate sales leads and schedule service calls based on customer and technician availability

Process payments and resolve billing concerns

Maintaining records via internal system for accuracy with a focus on details

Provide general quotes for service requests and timely follow-up on inquiries

Stay informed about industry trends, company policies, and new products

Support special reports and projects as needed

Handle customer complaints and escalate complex issues when necessary

Resolve customer issues

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively