Customer Service Representative

Interactive Resources; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Interactive Resources is seeking a friendly and dependable Customer Service Representative to support customers by phone, email, and other channels. You will answer questions, resolve concerns, document interactions, and ensure timely, professional service.

This role requires a high school diploma or GED, strong verbal and written communication, basic computer and data-entry skills, and the ability to learn new systems quickly. Prior customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Prior customer service, call center, retail, hospitality, or related experience preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data-entry skills.
• Ability to learn new systems and processes quickly.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Dependable attendance and professional demeanor.

Responsibilities

• Respond to incoming customer calls, emails, and inquiries in a professional manner.
• Assist customers with questions regarding products, services, accounts, or general information.
• Resolve routine customer concerns and escalate where required.
• Accurately document customer interactions and update information in internal systems.
• Provide clear and accurate information regarding policies, procedures, and next steps.
• Maintain a positive and professional attitude when handling difficult situations.
• Meet established productivity, quality, attendance, and customer service expectations.
• Perform additional administrative or customer support duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Teamwork

Independence

Education

High school diploma or GED

Tools

CRM software

Job description

We are seeking a friendly and dependable Customer Service Representative to provide excellent support to customers by phone, email, and other communication channels. This individual will assist with questions, resolve customer concerns, document interactions, and ensure customers receive timely and professional service.

Key Responsibilities

• Respond to incoming customer calls, emails, and inquiries in a professional manner.
• Assist customers with questions regarding products, services, accounts, or general information.
• Resolve routine customer concerns and escal
• Accurately document customer interactions and update information in internal systems.
• Provide clear and accurate information regarding policies, procedures, and next steps.
• Maintain a positive and professional attitude when handling difficult or sensitive situations.
• Meet established productivity, quality, attendance, and customer service expectations.
• Perform additional administrative or customer support duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous customer service, call center, retail, hospitality, or related experience preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data-entry skills.
• Ability to learn new systems and processes quickly.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Dependable attendance and professional demeanor.

Preferred Skills

• Previous call center or high-volume customer service experience.
• Experience using CRM or customer management systems.
• Ability to multitask while maintaining accuracy.
• Strong problem-solving and interpersonal skills.