Customer Support Pro — Resolve, Educate, Delight

Interdent; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Vision insurance

Job summary

Interdent is seeking a Customer Support Specialist in New York to serve as the primary point of contact for customers. You will address inquiries, troubleshoot technical issues, and drive high satisfaction with our products and services.

The role emphasizes active listening, clear communication, and a passion for helping others, with opportunities for growth into operations or product management.

Qualifications

• Excellent written and verbal English communication.
• Experience with Zendesk, Salesforce, or Freshdesk.
• Strong problem-solving and analytical skills.
• High emotional intelligence and empathy.
• HS diploma required; degree preferred.

Responsibilities

• Respond promptly to customer inquiries via multiple channels.
• Troubleshoot and resolve technical or account-related issues.
• Educate customers on product features and best practices.
• De-escalate sensitive situations with professionalism.
• Maintain accurate records of customer interactions in the CRM.
• Contribute to knowledge base and update help articles.

Skills

Communication skills

English proficiency

Helpdesk software

CRM systems

Tech-savviness

Problem-solving mindset

Empathy

Education

High school diploma

Associate or bachelor's degree preferred

Tools

Zendesk

Salesforce

Freshdesk

Interforce

Job description

Interdent is seeking a Customer Support Specialist in New York to serve as the primary point of contact for customers. You will address inquiries, troubleshoot technical issues, and drive high satisfaction with our products and services.

The role emphasizes active listening, clear communication, and a passion for helping others, with opportunities for growth into operations or product management.