Call Center Representative

Interdent; United States; Remote; USD 19,000 - 26,000; Full time

Job summary

Interdent is seeking an efficient Call Center Representative to join our operations. You will act as the voice of the company, handling inquiries, troubleshooting complaints, and providing accurate product information to customers with clear communication and patience.

The role requires excellent listening skills, the ability to multitask across screens, and proficiency with CRM tools such as Salesforce, Zendesk, or HubSpot. Previous call center experience is preferred.

Qualifications

• Excellent verbal communication and active listening.
• Ability to multitask and navigate multiple screens while talking to customers.
• Empathy to handle frustrated callers calmly and professionally.
• Typing speed and proficiency with CRM tools like Salesforce, Zendesk or HubSpot.
• High school diploma or GED; call center experience preferred.

Responsibilities

• Handle large volumes of inbound/outbound calls per script guidelines and policies.
• Identify customer needs, research databases, and resolve issues on first call when possible.
• Document details of all interactions in the company system during or after the call.
• Maintain up-to-date knowledge of products, pricing, promotions and service policies.
• Escalate complex issues to supervisor or Tier-2 support when needed.

Skills

Communication

Tech Proficiency

Patience & Empathy

Typing & CRM

Education & Experience

Education

High School Diploma or GED

Tools

Salesforce

Zendesk

HubSpot

Job description

We are looking for an efficient and customer-oriented Call Center Representative to join our operations. In this role, you will act as the voice of our company, interacting directly with customers to address inquiries, troubleshoot complaints, and provide accurate product information. The ideal candidate possesses excellent listening skills, speaks clearly, handles high-stress environments with patience, and can quickly navigate software databases while engaging with callers.

Key Responsibilities

• Call Handling: Manage large volumes of inbound and/or outbound calls professionally, adhering to established script guidelines and communication policies.
• Issue Resolution: Identify customer needs, research internal databases to find solutions, and resolve complaints on the first call whenever possible.
• Data Entry & Logging: Document details of all customer interactions, feedback, and actions taken in the company system immediately during or after the call.
• Product Expertise: Maintain up-to-date knowledge of company products, pricing, promotions, and service policies to answer customer questions accurately.
• Escalation Management: Recognize complex customer issues that cannot be resolved immediately and route them efficiently to the appropriate supervisor or specialized tier-2 support team.

Required Skills & Qualifications

• Communication: Exceptional verbal communication, clear diction, and active listening skills.
• Technical Proficiency: Ability to multitask by speaking with customers while simultaneously typing, navigating multiple computer screens, and using phone systems.
• Patience & Empathy: Strong emotional intelligence to handle frustrated, upset, or confused callers calmly and professionally.
• Speed & Accuracy: Strong typing skills and a high comfort level using internal software tools like CRMs (e.g., Salesforce, Zendesk, or HubSpot).
• Education & Experience: High school diploma or GED equivalent; previous customer service or call center experience is highly preferred.