Elite Building Concierge & Guest Services

FirstService Residential; Jackson (NJ); On-site; USD 42,000 - 46,000; Full time

Job summary

FirstService Residential is seeking a Concierge to deliver exceptional customer service, greet residents, and manage access for guests and service providers. The role includes monitoring security systems, maintaining logs, and performing clerical tasks in Word and Excel.

Responsibilities include resolving issues, ensuring safety, and supporting building operations. Must be able to handle multiple priorities and work extended hours, including weekends when required.

Qualifications

• Provide exceptional customer service and greet residents.
• Maintain daily logs, records and forms; perform clerical Word/Excel tasks.
• Able to understand and react to emergency procedures and access control.
• Navigate the property quickly to meet job functions.

Responsibilities

• Provide exceptional customer service.
• Meet and greet residents; check guests and service providers in/out.
• Understand and respond to emergency procedures; monitor security systems.
• Perform general concierge tasks and clerical work as needed.
• Walk building premises for monitoring and safety.
• Control access to the building and resolve issues with supervisor escalation.

Skills

Customer service

Communication

Time management

MS Office

Outlook/Word/Excel

Multitasking

Written/Verbal communication

Flexible schedule

Building access control

Physical stamina

Administrative tasks

Problem solving

Tools

Information systems hardware/software

Job description

FirstService Residential is seeking a Concierge to deliver exceptional customer service, greet residents, and manage access for guests and service providers. The role includes monitoring security systems, maintaining logs, and performing clerical tasks in Word and Excel.

Responsibilities include resolving issues, ensuring safety, and supporting building operations. Must be able to handle multiple priorities and work extended hours, including weekends when required.