Premium Building Concierge & Resident Services

FirstService Residential; Boston (MA); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a dedicated Concierge in Boston, MA to deliver exceptional customer service, greet residents, and manage access for guests and service providers. The role requires reacting to emergency procedures and operating security systems while maintaining logs and forms.

The position includes administrative clerical tasks in Word and Excel, walking the premises for monitoring and ensuring a safe environment, with occasional overtime and flexible hours as needed.

Qualifications

• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services, perform administrative clerical tasks, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Has the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills

Customer service

Communication

Time management

Multitasking

Flexibility

Tools

MS Outlook

MS Word

MS Excel

Job description

FirstService Residential is seeking a dedicated Concierge in Boston, MA to deliver exceptional customer service, greet residents, and manage access for guests and service providers. The role requires reacting to emergency procedures and operating security systems while maintaining logs and forms.

The position includes administrative clerical tasks in Word and Excel, walking the premises for monitoring and ensuring a safe environment, with occasional overtime and flexible hours as needed.