Elite Banking Customer Care Specialist

Fifth Third; Cincinnati (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking an advanced-level Call Center Customer Service Agent to handle customer issues via phone and messaging across multiple products and services. You will deliver outstanding service under moderate supervision, documenting interactions and following bank policies.

The role emphasizes de-escalation, accurate data entry, and continuous product knowledge development to ensure a positive customer experience.

Qualifications

• High school education or equivalent.
• 2-3 years of customer service experience preferred, with minimum 1 year experience required.
• Able to service core product groups with two advanced skills.
• Clear written and verbal communication; strong listening.

Responsibilities

• Handle customers via phone or messaging in a professional, courteous manner.
• Resolve routine and more difficult issues by applying bank policies and knowledge base.
• Provide accurate information and explain products and procedures clearly.
• Document interactions and follow up within the committed timeframe.

Skills

Customer service

De-escalation

Phone skills

Data entry

Education

High school diploma or equivalent

Tools

CRM systems

Typing

MS Office

Job description

Fifth Third Bank in Cincinnati, OH is seeking an advanced-level Call Center Customer Service Agent to handle customer issues via phone and messaging across multiple products and services. You will deliver outstanding service under moderate supervision, documenting interactions and following bank policies.

The role emphasizes de-escalation, accurate data entry, and continuous product knowledge development to ensure a positive customer experience.