Commercial Banking Support Specialist

Fifth Third Bank; Cincinnati (OH); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Fifth Third Bank in Cincinnati, OH is seeking a Commercial Services Rep I to handle customer interactions via phone and email. You will provide accurate product information, support Premier and Core clients, and route requests to the appropriate teams while maintaining high service standards.

The role emphasizes learning bank products, adhering to confidentiality, and meeting call center performance goals in a busy office environment located in Cincinnati.

Qualifications

• Two years of customer service or commercial experience preferred.
• Able to perform data entry and basic computer skills.
• Excellent customer service and telephone communication skills.

Responsabilités

• Handle customer interactions in a professional, courteous manner.
• Provides accurate information and explains products and policies.
• Serve as main contact for Premier and Core clients and route requests as needed.
• Enter or confirm customer information in the CRM and initiate requests.
• Adhere to policies on confidentiality and maintain quality metrics.

Connaissances

Customer service

Data entry

Phone support

Banking knowledge

Formation

High school education

Outils

CRM software

Description du poste

Fifth Third Bank in Cincinnati, OH is seeking a Commercial Services Rep I to handle customer interactions via phone and email. You will provide accurate product information, support Premier and Core clients, and route requests to the appropriate teams while maintaining high service standards.

The role emphasizes learning bank products, adhering to confidentiality, and meeting call center performance goals in a busy office environment located in Cincinnati.