Banking Experience Associate: Teller & Customer Care

Fifth Third Bank; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Customer Service Representative / Teller to support daily banking interactions with care and accuracy. You will assist customers, process transactions, and refer complex needs to the right partners for a consultative conversation.

Employees enjoy comprehensive benefits and competitive total rewards; the role emphasizes risk awareness, ethics, and delivering a positive experience in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Experience handling cash.
• Ability to interact confidently with the public.
• Knowledge of retail banking policies and procedures.
• Flexibility in scheduling.
• Commitment to integrity and customer confidentiality.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Perform daily office responsibilities with the platform team.
• Maintain balancing records and resolve outages per policy.
• Handle customer problems professionally and escalate when needed.
• Follow risk policies and Bancorp Code of Conduct.

Skills

Cash handling

Customer service

Interpersonal skills

Communication

Flexibility in scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Customer Service Representative / Teller to support daily banking interactions with care and accuracy. You will assist customers, process transactions, and refer complex needs to the right partners for a consultative conversation.

Employees enjoy comprehensive benefits and competitive total rewards; the role emphasizes risk awareness, ethics, and delivering a positive experience in a fast-paced retail banking environment.