Elite Auto Service Advisor: Customer Focus & Growth

Sheehy Auto Stores; Laurel (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one y

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and

Job summary

Sheehy Auto Stores in Laurel, MD is seeking a Service Advisor with 2-3 years of dealership experience to join our team. You will be the liaison between customers and service technicians, greet customers, schedule appointments, and communicate repair needs with confidence.

We offer health, vision, and dental insurance, paid training, 401(k) and profit sharing, and a compensation range of $50,000 to $200,000 based on experience and performance. Equal opportunity employer.

Qualifications

• Previous service advisor experience preferred.
• Dealership experience 2-3 years preferred.
• Must be authorized to work in the USA.
• Comfortable in a fast-paced dealership environment.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer service

Communication skills

Organizational skills

Tools

Reynolds & Reynolds DMS

Job description

Sheehy Auto Stores in Laurel, MD is seeking a Service Advisor with 2-3 years of dealership experience to join our team. You will be the liaison between customers and service technicians, greet customers, schedule appointments, and communicate repair needs with confidence.

We offer health, vision, and dental insurance, paid training, 401(k) and profit sharing, and a compensation range of $50,000 to $200,000 based on experience and performance. Equal opportunity employer.