Automotive Service Advisor

Sheehy Auto Stores; Alexandria (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one 1

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and性能

Job summary

Sheehy Auto Stores is looking for a Service Advisor to join our Alexandria team. If you have a knack for customer service, greet customers, schedule appointments, and act as the liaison between customers and service technicians, you may be a great fit.

We offer benefits including health, vision, dental, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing, and compensation based on experience and performance—from $50K up to $200K.

Qualifications

• Strong focus on customer satisfaction and clear communication.
• Ability to greet customers and understand repair needs.
• Professional liaison between customers and service technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.

Skills

Customer service

Communication

Scheduling

Job description

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing
• Compensation based on experience and performance: $50K up to $200K!

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers