Elite Airline Guest Services Specialist

American Airlines; Lansing (MI); On-site; USD 41,328 - 68,880; Full time

Benefits offered by this job

Travel benefits

Health insurance

401(k)

Employee assistance

Travel discounts

Job summary

American Airlines in Lansing welcomes a premium customer service professional to join our team. You will handle high-end client interactions, verify memberships and lounge access, and ensure a seamless guest experience across terminals. Proficiency with SABRE and strong communication are essential.

You will manage reservations, answer inquiries, and coordinate with colleagues to provide top-tier service while adhering to aviation regulations and safety policies in a dynamic travel environment.

Qualifications

• High school diploma or GED.
• Ability to read, write, speak and understand English fluently.
• FAA background checks may be required for access to secured areas.

Responsibilities

• Provide premium customer service to all clients.
• Register and check club/lounge access for members.
• Greet guests by name and verify IDs, assist with Wi‑Fi and inquiries.
• Book and confirm flight reservations using SABRE and related tools.
• Assist premium customers with changes, rebooking, and ticketing.

Skills

Customer service

Multitasking

Communication

Professional appearance

Education

High school diploma or GED

Tools

SABRE

QIK

Job description

American Airlines in Lansing welcomes a premium customer service professional to join our team. You will handle high-end client interactions, verify memberships and lounge access, and ensure a seamless guest experience across terminals. Proficiency with SABRE and strong communication are essential.

You will manage reservations, answer inquiries, and coordinate with colleagues to provide top-tier service while adhering to aviation regulations and safety policies in a dynamic travel environment.