Premium Airline Concierge & Loyalty Specialist

American Airlines Inc.; Lincoln (NE); Remote; USD 28,000 - 41,000; Full time

Job summary

American Airlines in Lincoln, USA, is seeking a representative to deliver premium customer service to our top-tier travelers and corporate accounts. You will resolve issues, manage seat upgrades, and support lounge programs to ensure a smooth travel experience.

Ideal candidates have a Bachelor's degree and solid customer service history; you will work in a fast-paced environment and may handle concierge and loyalty program tasks with professionalism.

Qualifications

• Minimum qualifications- education & previous job experience
• Prior customer service experience is essential
• Possess extraordinary interpersonal talents
• Be sales and solution orientated
• Capability to clear up conflicts inside time constraints
• Robust organizational and judgment abilities required
• Capacity to talk successfully in each spoken and written English

Responsibilities

• Offer advanced customer service to premium and corporate travelers to secure repeat business
• Assist Concierge Key, AAirpass travelers, and AAdvantage members
• Coordinate upgrade requests with sales teams
• Reissue boarding passes and provide flight and fare information
• Support Admirals Club and airline lounge services and memberships
• Liaise with sales offices to resolve issues and improve customer satisfaction

Skills

Interpersonal skills

Sales orientation

Conflict resolution

Time management

Adaptability

Education

Bachelor's Degree

Tools

Sabre

Job description

American Airlines in Lincoln, USA, is seeking a representative to deliver premium customer service to our top-tier travelers and corporate accounts. You will resolve issues, manage seat upgrades, and support lounge programs to ensure a smooth travel experience.

Ideal candidates have a Bachelor's degree and solid customer service history; you will work in a fast-paced environment and may handle concierge and loyalty program tasks with professionalism.