Airport Guest Services & Kiosk Support Specialist

American Airlines; Springfield (IL); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Travel benefits

Medical, dental, and vision coverage

401(k) program

Job summary

American Airlines is seeking a Customer Assistance Representative in Springfield, Illinois. This role involves greeting customers, assisting with check-in and luggage, and ensuring compliance with security regulations.

The ideal candidate will hold a Bachelor’s degree, have strong customer service skills, and be fluent in English. The position offers competitive benefits including health coverage, travel perks, and a 401(k) program.

Qualifications

• Must be at least 18 years old.
• Read, write, speak, and understand English fluently.
• Complete pre-employment drug screening and background check.

Responsibilities

• Greet customers and assist with check-in and luggage processing.
• Monitor compliance with security policies and procedures.
• Provide quality customer service according to American Airlines guidelines.

Skills

Customer service

Bilingual skills

Attention to detail

Education

Bachelor’s degree

High school diploma or GED

Tools

Saber or other passenger service system

Job description

American Airlines is seeking a Customer Assistance Representative in Springfield, Illinois. This role involves greeting customers, assisting with check-in and luggage, and ensuring compliance with security regulations.

The ideal candidate will hold a Bachelor’s degree, have strong customer service skills, and be fluent in English. The position offers competitive benefits including health coverage, travel perks, and a 401(k) program.