Eligibility Technician 2 (PCN 068228M)

State of Alaska; Wasilla (AK); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Flexible work schedules

Job stability

Job summary

The State of Alaska’s Division of Public Assistance seeks an Eligibility Technician 2 to determine eligibility for Medicaid, SNAP, Heating Assistance, Cash Assistance and more. You will interview applicants, review financial and personal information, and apply program rules to make accurate, timely decisions in line with policies and regulations.

For eligible applicants, you will initiate authorization of benefits and work across statewide offices using multiple computer interfaces.

Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska.
• OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
• Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).
• Three professional references, one of which must be your current or most recent supervisor, are required.
• Transcripts (unofficial okay) may be used to support meeting minimum qualifications.

Responsibilities

• Interview applicants and review financial and personal information to determine program eligibility.
• Apply federal/state rules to determine eligibility and authorize benefits for eligible applicants.
• Maintain case records within mandatory timeframes across multiple interfaces.
• Communicate with clients effectively and document interactions in the system.
• Initiate authorization of benefits for services and supports for eligible individuals.

Skills

Computer skills

Oral communication

Self-management

Customer service

Eligibility determinations

Education

Undergraduate credits substitution for experience

Job description

Job Description

You will be part of the Public Assistance Eligibility Team focused on helping Alaskan families statewide reach higher levels of independence and self-sufficiency. As an Eligibility Technician 2, you’ll determine eligibility for a range of state and federal assistance programs, such as Medicaid, SNAP, Heating Assistance, Cash Assistance, and more. Your responsibilities will include interviewing applicants, reviewing their financial and personal information, and applying program rules to determine their eligibility, making accurate and timely decisions in line with policies and regulations. For applicants who are determined eligible, you will initiate authorization of benefits for services and other supports. You will be working across multiple computer interfaces in this position.

Our Organization, Mission, And Culture

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The Benefits Of Joining Our Team

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities. We provide a competitive benefits package, flexible work schedules, and job stability.

The Working Environment You Can Expect

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is 855 W Commercial Drive, Wasilla, AK 99654.

Who We Are Looking For

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;

OR

One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

• Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
• Current performance evaluation, if available.
• A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications/competencies, if not already provided in the application.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

Work Experience