Eligibility Technician 1

Holland America-Princess (Holland America Dawson City Inn); Homer (AK); On-site; USD 46,000 - 60,000; Full time

Job summary

The Alaska Division of Public Assistance is seeking an entry-level Eligibility Technician I to join a statewide eligibility workflow team. This exempt position handles case management, applies policies, and delivers timely determinations of benefits to Alaskans in need, across access points including the Kenai office in Homer.

The ideal candidate will perform entry-level, technical eligibility determination work, following policy, regulations, and processes to support Alaskans in need with

Qualifications

• Minimum Qualifications include experience applying statutes, regulations, program requirements, or similar criteria to process and evaluate documents such as applications, benefits, and claims.
• Experience with extensive person-to-person contact, explaining policies, providing instruction, and interviewing individuals.

Responsibilities

• Handle case management and workflow with policy-based decisions.
• Serve as the first point of contact for clients across all access points (Virtual Contact Center, lobby, non-lobby).
• Ensure timely determinations of benefits and provide guidance to resources.

Skills

Customer Service

Self-Management

Technical Competence

Oral and Written Communication

Problem Solving

Education

Post-secondary education may substitute for experience

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We'd be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the

residency definition

to determine if you qualify.

What you will be doing:

As an entry-level eligibility position, you will handle case management and workflow characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby), the ET1 performs entry-level, technical eligibility determination work that requires attention to detail, following policy, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative and/or Leadership teams within our agency.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is our Kenai office at 3670 Lake St., Suite 200, Homer, AK 99603.

Do you enjoy taking on challenges? If so, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. Our goal is to develop a more modern, adaptable system that better serves Alaskans.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 1

:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

One year of experience that included:

applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.

AND/OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.

Substitution:

Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following:

Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.

Current performance evaluation, if available.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

Please read the information below carefully. This applies to your application submission.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not docum