Eligibility Office Manager 2

Holland America-Princess (Holland America Dawson City Inn); Fairbanks (AK); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Flexible work schedules

Job stability

Job summary

The Alaska Department of Health is seeking an Eligibility Office Manager 2 to lead and supervise staff across the Fairbanks, Nome, and Bethel Division of Public Assistance, directing hiring, training, and workload allocation. You will collaborate with partner organizations to plan resources and deliver benefits, while applying competency-based qualifications and ensuring program rules are followed.

A valid driver's license is required; some travel to remote areas of Alaska is expected, with

Qualifications

• Public assistance program rules and regulations knowledge.
• Supervision and staff development experience.
• Competency-based qualifications process understanding.

Responsibilities

• Lead, supervise, and organize subordinate supervisors and staff in multiple Alaska offices.
• Hire, assign tasks, review work, and train team members.
• Collaborate with partner organizations to plan resources and deliver services.
• Ensure compliance with program rules and provide guidance to staff.

Skills

Leadership

Strategic Thinking

Change Management

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

This position is open to current State of Alaska employees only.

Please check the definition below to determine if you qualify.

What you will be doing:

As an Eligibility Office Manager 2 (EOM 2), you will lead, supervise, and organize subordinate supervisors and administrative support staff in the Fairbanks, Nome, and Bethel Division of Public Assistance (DPA) offices. You will exercise independent judgment in hiring, assigning tasks, reviewing work, providing instruction, and training your team. In this position, you will collaborate with partner organizations and community agencies to effectively plan, organize, and allocate resources within the division, delivering the benefits and services provided by DPA.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

• The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency.
• We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

You will be working in the Fairbanks Public Assistance office.

You will work with other well-trained staff who support our agency mission and values in an environment of mutual respect and trust where management believes the staff is the agency’s most valuable resource and is encouraged to participate in decisions affecting their work.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Change Management:

Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Strategic Thinking:

Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

Leadership:

Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Special Notice

This position requires travel to remote areas of Alaska.

A valid Driver's License is required at the time of appointment.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Office Manager 2

https://www.governmentjobs.com/careers/Alaska/classspecs

classspecs

Minimum Qualifications

Competency-Based Minimum Qualifications Instructions

This job class uses competency-based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations rather than specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with the knowledge, skills, and abilities in:

Public assistance programs and subprograms' rules and regulations, requirements, policies, and procedures and applying knowledge to the most difficult caseload situations; and/or

Personnel and office management principles and the practices and techniques of supervision, including those of directing, evaluating, and training staff

equivalent to those typically gained by:

Progressively responsible experience in a public assistance program and/or training or experience supervising, leading, or otherwise planning, controlling, and directing the work of others to achieve the goals of the office or organization.

Special Note:

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

At the time of the interview, please provide the following:

Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.

Current performance evaluation, if available.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

Please read the information below carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated, you

must

answer the Supplemental Question.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is g