Eligibility Support Specialist (Medicaid/SNAP)

Maximus; Jeffersonville (IN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance coverage

401K Retirement Savings plan and match

Paid Time Off

Bonuses based on performance

Life insurance

Disability insurance

Employee discounts

Tuition Reimbursement

Wellness programs and resources

Job summary

Maximus is seeking a Customer Service Representative - Eligibility Specialist (ES) in Indiana. The role involves handling high-volume inbound calls about Medicaid, SNAP, and TANF, processing applications, and maintaining cases in the state eligibility system.

Essential duties include screening applications, validating income, and assisting clients to meet program requirements. The position offers comprehensive benefits and career development opportunities.

Qualifications

• Call center experience is preferred.
• Strong communication and problem-solving skills are required.
• Ability to handle complex service inquiries and maintain professionalism.

Responsibilities

• Receive, assess, and screen applications, communicating with clients to collect information.
• Validate income, assess eligibility, and manage case referrals.
• Handle high-volume inbound calls and explain Medicaid, SNAP, and TANF programs.

Skills

Customer service experience

Problem solving

Communication

Multitasking

Education

High school diploma or GED

Job description

Maximus is seeking a Customer Service Representative - Eligibility Specialist (ES) in Indiana. The role involves handling high-volume inbound calls about Medicaid, SNAP, and TANF, processing applications, and maintaining cases in the state eligibility system.

Essential duties include screening applications, validating income, and assisting clients to meet program requirements. The position offers comprehensive benefits and career development opportunities.