Eligibility Specialist - Medicaid & SNAP Support

Maximus; Jeffersonville (IN); Presencial; USD 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Short/Long term disability

Life insurance

Employee discounts

Resumo da oferta

Maximus in Jeffersonville, IN is hiring a Customer Service Representative - Eligibility Specialist (ES) for onsite work. The role involves handling high-volume inbound calls about Medicaid, SNAP and TANF, processing applications, and maintaining case records in the state system.

Strong problem-solving and customer service skills are essential. The position offers a base rate of $18.00 per hour, with career development opportunities, bonuses based on performance, and a comprehensive benefits

Qualificações

• Handles high-volume inbound calls about Medicaid, SNAP and TANF programs.
• Assists customers by answering queries, addressing complaints and troubleshooting problems.

Responsabilidades

• Respond to inbound calls from Medicaid, SNAP, TANF applicants and recipients.
• Process applications and perform case maintenance in the State eligibility system.
• Resolve client service issues promptly in line with policies and procedures.

Descrição da oferta de emprego

Maximus in Jeffersonville, IN is hiring a Customer Service Representative - Eligibility Specialist (ES) for onsite work. The role involves handling high-volume inbound calls about Medicaid, SNAP and TANF, processing applications, and maintaining case records in the state system.

Strong problem-solving and customer service skills are essential. The position offers a base rate of $18.00 per hour, with career development opportunities, bonuses based on performance, and a comprehensive benefits