Medicaid & SNAP Eligibility Specialist (CSR)

Wiraa; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

HSA contribution

Life insurance

Disability benefits

401K with company match

Paid time off

Holidays

Educational assistance

Employee discounts

Wellness programs

Job summary

Maximus is seeking a Customer Service Representative - Eligibility Specialist (ES) to manage high volumes of inbound calls related to Medicaid, SNAP, and TANF. You will verify data, process applications, and ensure compliance, delivering empathetic service to program participants.

The role emphasizes accurate information provision, timely case processing, and collaboration with clients to meet program objectives, within a supportive team and training environment.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant professional experience or equivalent education and experience.
• Proven customer support or client service experience preferred.
• Strong critical thinking and problem-solving skills.
• Accurate data entry skills (minimum 40 keystrokes per minute).
• Excellent verbal and written communication skills.
• Ability to handle complex inquiries in a fast-paced environment.
• Understanding of work implications and solution-oriented mindset.
• Ability to work independently and as part of a team.
• Valid State driver's license or ID.

Responsibilities

• Receive, assess, and screen applications, proactively communicating with clients to gather necessary information
• Validate income, assess eligibility, and manage case referrals accurately
• Engage regularly with program participants to provide support and information
• Educate clients on program services, eligibility requirements, and application procedures
• Collaborate with clients to establish and achieve program objectives, ensuring service continuity
• Handle high volumes of inbound calls, providing clear and empathetic assistance regarding Medicaid, SNAP, and TANF programs
• Apply federal and state eligibility rules during applicant assessments
• Verify applicant/recipient data through system interfaces and update cases accordingly
• Process cases efficiently, addressing missing information and escalating issues when necessary
• Document all interactions accurately within the eligibility system
• Meet quality assurance and performance metrics consistently
• Identify potential risks and elevate concerns to management promptly
• Participate in training sessions, meetings, and ongoing professional development activities
• Perform additional duties as delegated by management to support program goals

Skills

Customer service

Data entry

Critical thinking

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Maximus is seeking a Customer Service Representative - Eligibility Specialist (ES) to manage high volumes of inbound calls related to Medicaid, SNAP, and TANF. You will verify data, process applications, and ensure compliance, delivering empathetic service to program participants.

The role emphasizes accurate information provision, timely case processing, and collaboration with clients to meet program objectives, within a supportive team and training environment.