Eligibility Support Specialist — Medicaid/SNAP/TANF

Maximus; Terre Haute (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

PTO and holidays

Life insurance

Job summary

Maximus in Terre Haute, IN is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP, and TANF. The role involves answering queries, resolving complaints, and processing applications, with on-site work in Terre Haute.

Base rate is $18.00/hr. The position offers career development, performance bonuses, and comprehensive benefits including medical, dental, vision, 401K and PTO.

Qualifications

• Handles high-volume inbound calls and queries regarding Medicaid, SNAP, TANF.
• Resolves complaints and troubleshoots problems to ensure satisfaction.
• Processes applications and maintains cases in eligibility system.

Responsibilities

• Respond to inbound calls from Medicaid, SNAP, TANF applicants and recipients.
• Answer queries and resolve issues per policies and procedures.
• Process applications and perform case maintenance in the eligibility system.
• Deliver timely, accurate information and ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Maximus in Terre Haute, IN is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP, and TANF. The role involves answering queries, resolving complaints, and processing applications, with on-site work in Terre Haute.

Base rate is $18.00/hr. The position offers career development, performance bonuses, and comprehensive benefits including medical, dental, vision, 401K and PTO.