Eligibility Specialist Supervisor - District 5

Georgia Department of Revenue; Atlanta (GA); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor in District 5 to lead a team responsible for determining program eligibility for seniors and other populations.

The role requires a high school diploma or GED, 4 years of customer contact experience, and at least 1 year in a lead or supervisory role. DHS offers strong benefits and telework possibilities depending on position.

Qualifications

• High school diploma or GED required, plus 4 years customer contact experience.
• At least 1 year in a lead worker or supervisory role.
• Experience at the lower level Eligibility Specialist 3 or equivalent preferred.

Responsibilities

• Supervise and support a team of Eligibility Specialists.
• Analyze and ensure timeliness and quality of services provided.
• Ensure policy compliance, proper documentation, and reporting.
• Lead customer support and public assistance initiatives.
• Hire, train, and evaluate staff performance.

Skills

Supervisory experience

Customer service

Team coordination

Education

High school diploma or GED

Tools

Gateway Eligibility System

Job description

Job Title:Eligibility Specialist Supervisor - District 5

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:Department of Human Services

Shift:Day (United States of America)

Compensation Details:$57,250

Job Description:Stronger Families for a Stronger Georgia

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The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.Start your career in public service

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Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Specialist Supervisor in District 5. This position reports to an OFI administrator for District 5.(click here to view district map)

What we offer

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).Positions are open to internal and external candidates.SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Job Description (General Summary)

Provide direct supervision and plans work of a team/unit of Eligibility Specialist determining program eligibility for the senior population. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid.

Roles and Responsibilities

Provides direct supervision and support to assigned team/unit of Eligibility Specialists.Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.Ensures agency compliance with policies, appropriate documentation, and reporting requirements.Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.Assess assigned staff performance and provide ongoing development and training.Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.Leads and administers a comprehensive system of customer support and public assistance.Performs other professional responsibilities as assigned.

Minimum Qualifications

High school diploma or GED

AND

four (4) year of job-related customer contact/interaction experience

AND

one (1) year in a lead worker, team lead, or supervisory role.OROne (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Preferred

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:Two (2) years of experience as an Eligibility Specialist 2 and/ or 3 with GA DFCS.Trained

AND

worked in two (2)

OR

three (3) OFI programs.Must be Gateway Eligibility System trained.

Additional Information

For more detailed information about the Georgia Department Human Services visitEmployment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.DHS is an Equal Opportunity EmployerIf you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: .The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

High school diploma/GED and four (4) years of job-related customer contact/interaction experience, and one (1) year in a lead worker, team lead, or supervisory role; or one (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.