Eligibility Counselor I — SNAP & TANF Case Manager

State of Tennessee; Tennessee; On-site; USD 38,248 - 48,492; Full time

Job summary

A state government agency is seeking an Eligibility Counselor 1 in Morristown, TN. This full-time role involves managing eligibility determinations for SNAP and TANF programs, conducting customer interviews, and providing case management. Successful candidates will have a Bachelor’s degree or equivalent experience, alongside strong mathematical and communication skills. The position requires a criminal background check and has a mandatory training period. Competitive salary offered with the scope for career advancement.

Qualifications

• Complete a criminal history disclosure form and agree to release all records.
• Two years of full-time para-professional experience may satisfy the requirement.
• Experience as an Eligibility Assistant or state contractor is relevant.

Responsibilities

• Manage initial and ongoing eligibility determinations for SNAP and TANF.
• Conduct probing interviews with customers by phone or in person.
• Provide case management for initial eligibility and customer changes.
• Calculate monthly income and expenses to ensure accurate budgeting.
• Document verifications and other case-related activity using electronic systems.
• Assist customers with the application process and appointments.

Skills

Mathematics

Active Learning and Listening

Complex Problem Solving

Time Management

Education

Bachelor's degree or equivalent education and experience

Tools

General Office Equipment

Computer/Laptop/Tablet

Multifunctional Printer

Calculator

Job description

A state government agency is seeking an Eligibility Counselor 1 in Morristown, TN. This full-time role involves managing eligibility determinations for SNAP and TANF programs, conducting customer interviews, and providing case management. Successful candidates will have a Bachelor’s degree or equivalent experience, alongside strong mathematical and communication skills. The position requires a criminal background check and has a mandatory training period. Competitive salary offered with the scope for career advancement.