Customer Service Representative âEUR\" Jeffersonville, IN

Maximus; Jeffersonville (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Short/Long term disability

Life insurance

Employee discounts

Job summary

Maximus in Jeffersonville, IN is hiring a Customer Service Representative - Eligibility Specialist (ES) for onsite work. The role involves handling high-volume inbound calls about Medicaid, SNAP and TANF, processing applications, and maintaining case records in the state system.

Strong problem-solving and customer service skills are essential. The position offers a base rate of $18.00 per hour, with career development opportunities, bonuses based on performance, and a comprehensive benefits

Qualifications

• Handles high-volume inbound calls about Medicaid, SNAP and TANF programs.
• Assists customers by answering queries, addressing complaints and troubleshooting problems.

Responsibilities

• Respond to inbound calls from Medicaid, SNAP, TANF applicants and recipients.
• Process applications and perform case maintenance in the State eligibility system.
• Resolve client service issues promptly in line with policies and procedures.

Job description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back to back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

• Class Start Date: November 23, 2026
• Location: Onsite - Jeffersonville, IN
• Operating Hours: 7:00 AM - 5:30 PM, Mon-Fri
• Base rate $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.