Eligibility Specialist II - Public Assistance Pro

Florida; Ocala (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Florida Department of Children and Families in Ocala seeks an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs. You will conduct interviews, review documentation, and ensure timely processing within federal and state deadlines.

The role includes mentoring staff, participating in quality reviews, and guiding applicants and providers through the eligibility process. Strong attention to detail and communication skills are essential.

Qualifications

• Knowledge of public assistance program objectives and policies.
• Ability to conduct fact-finding interviews; accurately prepare and maintain records.
• Experience reviewing data from quality control and monitoring sources.

Responsibilities

• Determine initial and continued eligibility for public assistance programs.
• Conduct interviews to obtain required information from applicants and household members.
• Review and update electronic case records; maintain thorough documentation.
• Mentor staff and participate in quality management reviews and training.

Skills

Eligibility knowledge

Interviewing

Communication

Mentoring

Time management

Data entry

Job description

Florida Department of Children and Families in Ocala seeks an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs. You will conduct interviews, review documentation, and ensure timely processing within federal and state deadlines.

The role includes mentoring staff, participating in quality reviews, and guiding applicants and providers through the eligibility process. Strong attention to detail and communication skills are essential.