Eligibility Specialist II — Lead, Mentor & Train Team

Florida; Miami (FL); On-site; USD 31,000 - 38,000; Full time

Job summary

The State of Florida's Department of Children and Families is offering an Eligibility Specialist II position in Miami, FL. You will apply ESS expertise to process public assistance programs including TCA, Food Assistance, Medicaid, and Refugee Assistance.

Selected candidate will mentor staff, review cases for accuracy, provide training, and support daily operations to sustain high-quality service delivery. This role requires strong policy knowledge and collaboration with supervisors.

Qualifications

• 18+ months hands-on eligibility experience processing public assistance programs (including Temporary Cash Assistance, Food Assistance, Medicaid, Refugee Assistance).
• Strong knowledge of Food Assistance and Medicaid policy and procedures.

Responsibilities

• Provide technical assistance and in-unit training.
• Support supervisors with daily operations.
• Review cases and provide feedback to improve accuracy.
• Mentor staff and address identified training needs.
• Assist with client concerns and fair hearing reviews.
• Participate in workgroups, committees, and special projects.

Skills

Eligibility knowledge

Public assistance programs

Mentoring staff

Job description

The State of Florida's Department of Children and Families is offering an Eligibility Specialist II position in Miami, FL. You will apply ESS expertise to process public assistance programs including TCA, Food Assistance, Medicaid, and Refugee Assistance.

Selected candidate will mentor staff, review cases for accuracy, provide training, and support daily operations to sustain high-quality service delivery. This role requires strong policy knowledge and collaboration with supervisors.