Eligibility Specialist II — Training & Quality Mentor

Florida; Jacksonville (FL); On-site; USD 37,000 - 41,000; Full time

Job summary

Florida Department of Children and Families seeks an Eligibility Specialist II to review actions performed by Economic Specialist I and to mentor staff. The role emphasizes knowledge of eligibility processes, procedures, and computer systems used for public assistance and for monitoring performance.

The position can be housed anywhere in the region, providing flexibility. Experience in determining eligibility for food stamps, Medicaid and cash assistance is preferred.

Qualifications

• One or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.

Responsibilities

• Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures.
• Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience.
• Ensures all cases are corrected timely and accurately.
• Develop performance and planning initiatives and corrective action plans as needed.
• Resolves issues from internal and external customers.
• Evaluates and analyzes performance data and completes related reports.
• Participates in planning and presentation of performance reviews.
• Ensures compliance with personnel, fiscal, and administrative rules and processes.
• Provides training to employees and coordinates policy implementation.
• Backs up the lobby supervisor and assists with escalations as needed.
• Maintains professional knowledge through conferences and mandatory training.

Job description

Florida Department of Children and Families seeks an Eligibility Specialist II to review actions performed by Economic Specialist I and to mentor staff. The role emphasizes knowledge of eligibility processes, procedures, and computer systems used for public assistance and for monitoring performance.

The position can be housed anywhere in the region, providing flexibility. Experience in determining eligibility for food stamps, Medicaid and cash assistance is preferred.