Eligibility Specialist I — Public Benefits Navigator

State of Florida; Ocala (FL); On-site; USD 36,000 - 37,000; Full time

Job summary

State of Florida in Ocala is seeking an Eligibility Specialist I to determine applicant and recipient eligibility for government assistance programs. The role involves processing data, maintaining electronic caseloads, and ensuring timeliness under state and federal rules.

The position requires strong attention to detail, excellent communication, and ability to adapt to policy changes. Training is provided, with potential telework after nine months based on performance and needs.

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Ability to attend an 8 - 12-week mandatory training course.

Responsibilities

• Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learn state and federal program regulations through training.
• Instruct clients in completing forms and reviewing submitted documents for completeness and accuracy.
• Determine program eligibility in accordance with current regulations using a computer-based system.
• Research information provided by applicants until explanations are confirmed.
• Report cases of potential identity theft or fraud.
• Advise clients of deadlines and required actions.
• Maintain multiple electronic files and conduct regular reviews and updates.
• Document all communications with clients.
• Manage an electronic caseload to ensure timely processing within regulations.

Skills

Customer service

Interviewing

Eligibility

Data entry

Regulatory knowledge

Education

Associate degree or higher

60 semester hours or 90 quarter hours

Job description

State of Florida in Ocala is seeking an Eligibility Specialist I to determine applicant and recipient eligibility for government assistance programs. The role involves processing data, maintaining electronic caseloads, and ensuring timeliness under state and federal rules.

The position requires strong attention to detail, excellent communication, and ability to adapt to policy changes. Training is provided, with potential telework after nine months based on performance and needs.