Eligibility Specialist I — Public Benefits

My Florida CFO; Pensacola (FL); On-site; USD 33,000 - 40,000; Full time

Job summary

The State of Florida, Department of Children and Families, is seeking an Eligibility Specialist I in Pensacola. The role focuses on determining eligibility for government assistance programs, interviewing applicants, and processing data to support timely benefits.

Ideal candidates will have 2+ years in customer service and the ability to complete mandatory training. Telework may be possible after training based on performance and program needs.

Qualifications

• Two years or more of customer service, interviewing, or determining eligibility.

Responsibilities

• Determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Interview applicants to obtain and verify information needed for eligibility.
• Process data from electronic sources and enter into eligibility system.
• Explain and document eligibility decisions to clients.
• Manage an electronic caseload and ensure timeliness per regulations.

Skills

Customer service

Interviewing

Data entry

Education

Associate degree or 60 sem hours

Job description

The State of Florida, Department of Children and Families, is seeking an Eligibility Specialist I in Pensacola. The role focuses on determining eligibility for government assistance programs, interviewing applicants, and processing data to support timely benefits.

Ideal candidates will have 2+ years in customer service and the ability to complete mandatory training. Telework may be possible after training based on performance and program needs.