Eligibility Operations Specialist I – Data-Driven Impact

Community and Social Services; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Florida Department of Children and Families seeks a Human Services Program Consultant I to provide operational support to eligibility case processing in the Office of Economic Self-Sufficiency. The role involves reviewing and analyzing eligibility cases, resolving discrepancies, ensuring compliance with federal and state requirements, and supporting continuous improvement of statewide eligibility operations.

This is an Other Personal Services (OPS) position located in Fort Lauderdale.

Qualifications

• Knowledge of eligibility programs and public assistance operations.
• Experience with case processing procedures and workflow management.
• Proficiency with Excel and other Microsoft Office tools.
• Ability to analyze case information and identify processing issues.
• Experience with quality assurance and continuous improvement principles.
• Ability to manage multiple priorities in a high-volume environment.

Responsibilities

• Review and analyze eligibility cases for accuracy and compliance.
• Resolve discrepancies and ensure adherence to federal and state requirements.
• Support continuous improvement of statewide eligibility operations.

Skills

Eligibility programs knowledge

Case processing procedures

Excel proficiency

Case information analysis

Quality assurance & CI

Multitasking in high-volume env

Tools

Microsoft Office

Job description

The Florida Department of Children and Families seeks a Human Services Program Consultant I to provide operational support to eligibility case processing in the Office of Economic Self-Sufficiency. The role involves reviewing and analyzing eligibility cases, resolving discrepancies, ensuring compliance with federal and state requirements, and supporting continuous improvement of statewide eligibility operations.

This is an Other Personal Services (OPS) position located in Fort Lauderdale.