Human Services Eligibility & Quality Analyst I

Community and Social Services; Florida; On-site; USD 40,000 - 52,000; Full time

Job summary

The Florida Department of Children and Families seeks an OPS Human Services Program Consultant I in Riviera Beach to provide operational support to eligibility case processing within the Office of Economic Self-Sufficiency.

You will review and analyze cases, resolve discrepancies, ensure compliance with state and federal requirements, and contribute to quality improvement initiatives while managing multiple priorities in a high-volume environment.

Qualifications

• Knowledge of eligibility programs and public assistance operations.
• Experience with case processing procedures and workflow management.
• Data analysis and operational reporting skills.
• Proficiency with Microsoft Office applications including Excel.
• Experience with quality assurance and continuous improvement principles.
• Ability to work independently and manage multiple priorities in high-volume environments.

Skills

Eligibility programs knowledge

Case processing procedures

Data analysis

Excel proficient

Quality assurance

Independent work

Job description

The Florida Department of Children and Families seeks an OPS Human Services Program Consultant I in Riviera Beach to provide operational support to eligibility case processing within the Office of Economic Self-Sufficiency.

You will review and analyze cases, resolve discrepancies, ensure compliance with state and federal requirements, and contribute to quality improvement initiatives while managing multiple priorities in a high-volume environment.